Legal Notice

Last updated: 27 August 2026

Business Information

This website is operated by Viators Nursery, an Australian registered business based in New South Wales, Australia.

Business Name: Viators Nursery
ABN: 554 564 613 54
Contact: support@viatorsnursery.com
Website: viatorsnursery.com.au

For customer service, order enquiries, complaints or legal correspondence, please contact us using the email address above.

General Information and Disclaimer

The information provided on this website, including plant descriptions, care guides, growing information, horticultural information and other educational material, is provided for general information and guidance only.

Viators Nursery takes reasonable care to provide accurate and useful information. However, plants are living organisms and their growth, health, appearance and performance can be affected by many factors outside our control, including climate, location, soil, watering, fertilising, pests, disease, handling and ongoing care.

Accordingly, we cannot guarantee the continued survival, growth, flowering, fruiting, colour, size or performance of a plant after delivery or collection where its subsequent condition is affected by environmental conditions, handling or care outside our control.

Nothing in this Legal Notice excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Our Refund Policy, Shipping and Delivery Policy and Terms and Conditions provide further information regarding damaged, unhealthy, incorrectly supplied or otherwise non-compliant products.

Plant Care Information

Plant care instructions and recommendations provided by Viators Nursery are intended as general horticultural guidance.

Growing requirements may vary according to geographical location, local climate, microclimate, season, soil conditions and individual plant characteristics. Customers should consider their individual growing conditions when applying information contained in our care guides or elsewhere on this website.

Where information relates to chemicals, fertilisers, pesticides or other garden products, users should always follow the manufacturer's label, safety directions and applicable laws.

Product Descriptions and Images

We take reasonable care to ensure that plant names, descriptions, photographs, sizes and other product information are accurate.

Because plants are natural living products, variations may occur between individual specimens. The plant supplied may therefore vary in shape, foliage, colour, flowering, branching, height or general appearance from photographs displayed on the website.

Seasonal changes may also affect the appearance of plants at the time they are supplied.

Nothing in this section limits a customer's rights under the Australian Consumer Law where a product does not correspond with its description or otherwise fails to meet an applicable consumer guarantee.

Product Availability

All plants and other products are subject to availability.

As stock consists largely of living plants, availability may change because of plant health, seasonal conditions, weather, propagation results, stock losses or other circumstances.

We reserve the right to withdraw or discontinue products from sale. If we are unable to fulfil an order after payment has been received, we will contact the customer and provide an appropriate refund or other remedy in accordance with our Terms and Conditions and Australian Consumer Law.

Biosecurity and Shipping Restrictions

The movement of plants and plant material within Australia may be subject to Commonwealth, State or Territory biosecurity, quarantine and plant-health requirements.

Viators Nursery will not knowingly dispatch plants to a destination where their movement is prohibited by applicable law or biosecurity requirements.

Orders may be declined, modified or cancelled where necessary to comply with applicable quarantine, biosecurity or plant movement restrictions. Any refund due in those circumstances will be handled in accordance with our Shipping and Delivery Policy, Refund Policy and applicable law.

Intellectual Property

Unless otherwise stated, the content created by Viators Nursery and displayed on this website, including text, plant care guides, photographs, graphics, logos, branding and other original material, is owned by or licensed to Viators Nursery and is protected by applicable intellectual property laws.

Content must not be reproduced, copied, republished, distributed, modified or used for commercial purposes without prior written permission from Viators Nursery, except where permitted by law.

Third-party trade marks, plant variety names, photographs, information and other intellectual property remain the property of their respective owners.

External Links

This website may contain links to third-party websites or resources for convenience or additional information.

Unless expressly stated otherwise, the inclusion of a link does not constitute endorsement of the third party, its website, products, services or information.

Viators Nursery is not responsible for the content, availability, security or privacy practices of third-party websites.

Limitation of Liability

To the maximum extent permitted by law, Viators Nursery is not liable for loss or damage resulting solely from reliance on general information provided on this website or from circumstances outside our reasonable control.

This limitation does not exclude or restrict any liability, guarantee, right or remedy that cannot lawfully be excluded or restricted, including rights available under the Australian Consumer Law.

Other Policies

Use of this website and purchases made through it are also subject to our:

• Terms and Conditions

• Refund Policy

• Shipping and Delivery Policy

• Privacy Policy

If there is an inconsistency between this Legal Notice and a right or obligation imposed by applicable law, the applicable law will prevail.

Governing Law

This Legal Notice and the use of this website are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws of Australia.

Subject to any rights a consumer may have to bring proceedings in another jurisdiction under applicable law, the parties submit to the jurisdiction of the courts of New South Wales and the courts of the Commonwealth of Australia having jurisdiction in New South Wales.

Contact

Questions regarding this Legal Notice may be directed to:

Viators Nursery
Email: support@viatorsnursery.com